FAQs

Frequently Asked

✦ ✦ QUESTIONS ✦ ✦

Welcome to our FAQ section. Here, you’ll find clear and concise answers to the most commonly asked questions. If you can’t find the information you’re looking for, please feel free to reach out to us directly.

Principal

✦ ✦ FAQ ✦ ✦

What are the production and delivery times?

Our products are made to order. Production generally takes 10 to 15 working days. Delivery varies according to destination:

Canada/USA: 10 to 15 working days
Europe: 15 to 20 working days

Express options are available upon request. Please contact us if you need your products quickly.

Is there a minimum order?

To remain flexible, we offer low minimum quantities. The vast majority of products can be purchased individually. For others, quantities are listed according to product.

What file types can I use for my logo?

We accept .AI, .EPS, .PDF vectorized files for optimum quality. High-resolution .PNG and .JPG formats are also accepted, but may limit certain printing options.

Submit Your Logo

Bring your creativity to life by submitting your custom designs through our platform.

Send message

Our dedicated support team is just a message away, ready to help you every step of the way.

Trusted experience

You can trust us to deliver an exceptional experience from design submission to final product.

More FAQs

Everything You Need to Know

How do I place an order?

Everything is done online:

Select product
Choose quantities and options
Confirm payment.
Once payment is complete, upload your logo or visual
Our team will send you a visual mock-up for approval before production.
If you are not satisfied with the result, we will make the necessary changes free of charge.

Can I receive a sample before ordering in volume?

Yes, we can supply neutral or personalized samples at a reduced price. Simply request them via our contact form. The price charged will be the price of a single product.

What payment methods are accepted?

Can I cancel or change my order after payment?

Orders may be modified or cancelled within 24 hours of the order being placed, before production begins. After this time, as the products are made-to-measure, no cancellations will be possible. However, you can contact us via our customer service department to tell us what needs to be changed, and we’ll see how we can help.

What is the quality of the products and prints?

We work with certified suppliers and use professional printing techniques (screen printing, embroidery, transfer, etc.). Quality control is carried out on every order.

Are my files and logos confidential?

Yes, all visuals are treated as strictly confidential and are never shared or reused without your written consent.

Do you deliver internationally?

Yes, we ship to Canada, the United States, Europe and many other regions. Shipping costs and times vary by country.

Do you offer discounts for regular customers?

Yes, we offer a discount program in the form of credits applicable to your next orders. We also have various promotions. Follow us on our social networks and stay tuned to our offers. We’ve got lots of great surprises in store for you.

How can I contact customer service?

Our team is available via online chat, e-mail and telephone from Monday to Friday. You can also write to us via our contact form – guaranteed response within 24 hours.